FAQs

Frequently Asked Questions about this cashback promotion

When does this promotion end?

Why do I have to post you the barcode and a copy of my receipt?

How do I contact you about this promotion?

Frequently Asked Questions about Universal Gift Cards

How does the Universal Gift Card work?

How do I activate a card? Why do I have to do this?

Does the card have an expiry date?

What should I do if my card is lost or stolen or damaged?

Where can the card be used?

Are there any transactions for which the card cannot be used?

Can I use the card to get cash from an ATM? 

What if the value of the purchase I want to make is greater than the value / balance on the card?

Why might a proposed transaction using my pre-paid card be declined?

Do you have any tips about tips?

How can I check the balance – the value left on the card? 

Can I see a list of purchase transactions made with the card?

Are there any fees for using the card or checking its balance or transactions?

Do I have to remember a PIN?

What happens if I need to return an item to the merchant?

What are the terms and conditions of using these cards?

What about security?

What is your privacy policy?

How do I contact you if I have more questions about the Universal Gift Card?